Check in ahead of your visit
Get the care your pet needs through our convenient, contactless mobile check-in service for most emergency visits*. Checking in online will allow you to wait from the comfort of home while helping us facilitate quicker patient care. Once you're checked in we will send you our digitized registration forms to complete while you wait. You will also receive text updates from us letting you know about your place in line, when to head in, and any other updates throughout your pet's visit.
*If your pet is in critical condition, contact us immediately at (555) 555-5555 and please head straight to the hospital.
If you have a scheduled appointment you do not need to check in. When you arrive, please call us at (555) 555-5555 instead.
If you have a scheduled appointment you do not need to check in. When you arrive, please call us at (555) 555-5555 instead.
CHECKING IN ON ARRIVAL (if you haven't checked in ahead of time)
At this time we are allowing pet owners to wait from our lobby or their vehicle. Checking in from your phone will allow you to wait where you'd like as long as your pet is in stable condition. Here's how to get checked in when you arrive:
*Message and data rates may apply. Message frequency varies.
At this time we are allowing pet owners to wait from our lobby or their vehicle. Checking in from your phone will allow you to wait where you'd like as long as your pet is in stable condition. Here's how to get checked in when you arrive:
- Text keyword PAWSITIVE to the short code 34947*
- Follow the text prompts you receive to check in and then complete our digital registration forms from your phone.
- We will text or call to let you know when we're ready to see your pet, and any other updates such as your wait time.
*Message and data rates may apply. Message frequency varies.
MOBILE CHECK-IN FAQs
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
What if I decide I no longer want/need to have my pet seen?
Reply "9" to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you've provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately.
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
What if I decide I no longer want/need to have my pet seen?
Reply "9" to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you've provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately.
- Priority 1: May survive if life-saving measures are applied.
- *Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
- Priority 2: Likely to survive if care is given within hours.
- *Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
- Priority 3: Non-life-threatening conditions.
- *Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.